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Help Centre/Troubleshooting/Calls dropping or failing to connect

Calls dropping or failing to connect

Calls need a steadier connection than messages do, so they are the first thing to suffer on a weak network.

Try these

  • Move to better signal or closer to your router.
  • Switch between Wi-Fi and mobile data.
  • Turn video off and continue on voice.
  • Check microphone and camera permissions are granted.
  • Close other apps that are streaming or downloading.

If calls drop only on one network, the problem is that network rather than your phone.

Related articles

  • Messages not sending
  • Not receiving notifications
  • App crashing or freezing

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