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Help Centre/Account & Profile/Why a linked device disconnects

Why a linked device disconnects

A linked device drops off when it can no longer reach your account. That is usually harmless.

Common reasons

  • Your phone lost its internet connection.
  • The browser tab was closed or the computer went to sleep for a long time.
  • The device was signed out from your phone.
  • The account was verified on a different phone, which ends every session.

Reconnecting is the same as linking it the first time: open the web client and scan the code again.

Related articles

  • Linking InfoPhone Web to your phone
  • Signing out a linked device

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  • Common reasons

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