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Help Centre/Privacy & Security/Recognising scams and suspicious messages

Recognising scams and suspicious messages

Encryption keeps a message private, but it cannot tell you whether the sender is honest.

Treat as suspicious

  • Anyone asking for a verification code — nobody legitimate ever needs yours.
  • Unexpected prize, refund, or delivery messages with a link.
  • Urgent requests for money, even from a name you recognise.
  • A familiar name messaging from a number you do not know.

If something feels wrong

  1. Do not tap the link and do not send anything.
  2. Check with the person another way, using a number you already had.
  3. Block and report the chat.

Related articles

  • End-to-end encryption explained

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On this page

  • Treat as suspicious
  • If something feels wrong

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