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Help Centre/Troubleshooting/Clearing cache and freeing storage

Clearing cache and freeing storage

Photos and videos from your chats are usually what fills up the space. InfoPhone does not have a single storage screen that lists it all for you.

Free up space

  1. Open the chat with the largest files and delete the ones you no longer need — long-press a message with media, then Delete.
  2. Turn off auto-download for the media types you do not need, in Settings, then Chats, so new files stop piling up.
  3. For a full picture of what InfoPhone is using, check your phone’s own storage settings rather than InfoPhone’s.

Worth knowing

  • Deleting a downloaded file does not delete the message it came with.
  • Clearing cached data, in your phone’s settings, is safe and does not remove your chats.
  • Clearing app data does remove them. Avoid it.

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